Contact information
Welcome to FanForge.
We are committed to delivering exceptional customer service and ensuring every customer enjoys a smooth and satisfying shopping experience. Whether you have questions about our products, your order, shipping, returns, or any other inquiry, our dedicated support team is ready to assist you.
Contact Details
Website
Customer Support Email
Telephone
+1 778 440-1476
Business Address
FanForge
535 Harbinger Ave
Victoria, BC V8V 4H9
Canada
Customer Service Hours
Our support team is available during the following business hours:
Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)
Saturday
10:00 AM – 3:00 PM (Pacific Time)
Sunday & Public Holidays
Closed
We strive to respond to all customer inquiries within 24 business hours.
How We Can Help
Our customer service team can assist you with:
- Product information and specifications
- Product compatibility questions
- Order status inquiries
- Shipping and delivery updates
- Return and refund requests
- Exchange requests
- Payment-related questions
- Warranty and replacement assistance
- General customer support
Our goal is to provide timely, professional, and helpful assistance for every inquiry.
Before Contacting Us
To help us serve you more efficiently, please include the following information when contacting us regarding an existing order:
- Full Name
- Order Number
- Email Address used for the purchase
- Description of your inquiry
- Photos (if reporting damaged or defective products)
Providing complete information helps us resolve your request as quickly as possible.
Shipping Support
If your shipment is delayed, lost, or arrives damaged, please contact us immediately.
Our team will coordinate with the shipping carrier and keep you informed throughout the investigation process.
Depending on the situation, we may provide:
- Shipment updates
- Replacement products
- Refund assistance
- Other appropriate resolutions
Returns & Refund Assistance
If you would like to request a return or refund, please contact us before sending any items back.
Our support specialists will guide you through the return process and provide return instructions after reviewing your request.
Please refer to our Return & Refund Policy for complete eligibility requirements.
Business Information
Business Name
FanForge
Established
2023
Business Address
535 Harbinger Ave
Victoria, BC V8V 4H9
Canada
Response Times
Our typical response times are:
| Inquiry Type | Estimated Response Time |
|---|---|
| General Questions | Within 24 Business Hours |
| Order Status | Within 1 Business Day |
| Shipping Issues | 1–2 Business Days |
| Return & Refund Requests | 1–3 Business Days |
| Product Support | Within 24 Business Hours |
Response times may be extended during holidays or periods of exceptionally high customer demand.
Our Commitment
At FanForge, customer satisfaction is at the heart of everything we do.
We are committed to providing:
- High-quality replacement fan parts and accessories
- Secure online shopping
- Honest and transparent communication
- Reliable worldwide shipping
- Fast and professional customer support
Whether you're restoring a household fan, replacing worn components, or simply need assistance with your purchase, we're here to help every step of the way.
Thank you for choosing FanForge. We appreciate your trust and look forward to serving you.