Thank you for choosing FanForge. This Shipping Policy outlines how orders placed through fanforge.homes are processed, shipped, and delivered. By placing an order with us, you agree to the terms described below.

1. Free Worldwide Shipping

FanForge proudly offers Free Shipping Worldwide on all orders.

There are:

• No minimum purchase requirements.
• No hidden shipping fees.
• No promotional codes required.

Our goal is to provide a simple and transparent shopping experience for customers around the world.

2. Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

Typical processing time:

1–2 Business Days

Orders placed during weekends or holidays will begin processing on the next business day.

During periods of unusually high demand, processing times may be slightly extended.

3. Estimated Delivery Time

After your order has been shipped, estimated delivery is:

7–10 Business Days

Delivery times may vary depending on:

• Destination country
• Customs clearance
• Carrier operations
• Weather conditions
• Peak holiday seasons
• Other unforeseen circumstances

Delivery estimates are provided as guidelines and are not guaranteed.

4. Shipping Destinations

We currently ship to customers worldwide.

If shipping is unavailable to your location due to carrier restrictions or local regulations, we will notify you promptly and issue a full refund if payment has already been processed.

5. Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email containing:

• Order confirmation
• Tracking number (when available)
• Shipping carrier information
• Tracking link

Tracking information may require 24–48 hours to become active after shipment.

6. Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, taxes, or additional government fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise required by applicable law.

FanForge has no control over customs procedures or fees.

7. Delivery Delays

Although we work closely with our logistics partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather
• Customs inspections
• Transportation disruptions
• Carrier delays
• Natural disasters
• Public holidays
• High shipping volumes

Such delays do not automatically qualify for refunds.

8. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

If an incorrect or incomplete address is provided:

• Delivery may be delayed.
• Additional shipping charges may apply.
• Returned packages may require reshipment fees.
• Lost shipments caused by incorrect address information may not be eligible for replacement or refund.

If you notice an address error, please contact us immediately.

9. Lost Packages

If your package appears to be lost or significantly delayed, please contact our customer support team.

We will work directly with the shipping carrier to investigate the shipment.

Depending on the outcome of the investigation, we may provide:

• A replacement shipment
• A full refund
• Another appropriate resolution

10. Damaged Deliveries

If your package arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the damaged product
• Photos of the shipping package
• A brief explanation of the issue

Our support team will review your request and resolve the issue as quickly as possible.

11. Split Shipments

For orders containing multiple products, items may occasionally be shipped separately from different fulfillment centers.

In these cases:

• You may receive multiple tracking numbers.
• Products may arrive on different dates.
• No additional shipping charges will apply.

12. Order Changes & Cancellation

Orders may be modified or canceled only before they enter processing.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

If your order has already shipped, you may request a return in accordance with our Return & Refund Policy.

13. Shipping Restrictions

Certain products may be unavailable for shipment to specific countries due to transportation regulations or local import restrictions.

If we are unable to fulfill your order, we will contact you promptly and provide a full refund.

14. Contact Information

If you have any questions regarding shipping or delivery, please contact us.

FanForge

Website: https://fanforge.homes

Email: support@fanforge.homes

Phone: +1 778 440-1476

Business Address:

535 Harbinger Ave
Victoria, BC V8V 4H9
Canada

Our customer support team is committed to providing timely assistance and ensuring every order is delivered safely, efficiently, and with the highest level of service.