Refund policy

Thank you for shopping at FanForge. We are committed to providing quality products and an outstanding shopping experience. If you are not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains your rights and our procedures regarding returns, exchanges, and refunds for purchases made through fanforge.homes.

1. 30-Day Return Policy

We proudly offer a 30-Day Free Return & Refund Guarantee on eligible products.

You may request a return within 30 calendar days from the date your order is successfully delivered.

To be eligible for a return, the product must:

  • Be returned within 30 days of delivery.
  • Be in its original condition.
  • Be unused or show only minimal signs of handling.
  • Include all original accessories, components, manuals, and packaging whenever possible.

Items returned without prior authorization may not be accepted.

2. Free Return Shipping

We provide free return shipping for approved returns that qualify under this policy.

If your return request is approved, our customer support team will provide instructions for returning your item.

Please do not return products without contacting us first.

3. Eligible Return Reasons

Returns may be approved for the following situations:

  • Product arrives damaged.
  • Product is defective or malfunctioning.
  • Incorrect item received.
  • Missing parts or accessories.
  • Product significantly differs from its description.
  • Customer requests a return within the eligible return period.

Each return request is reviewed individually to ensure a fair resolution.

4. Non-Returnable Items

For health, safety, and quality assurance reasons, the following may not be eligible for return:

  • Products intentionally damaged after delivery.
  • Items showing excessive wear or misuse.
  • Products modified or repaired by unauthorized persons.
  • Items missing essential parts not caused by our error.
  • Gift cards.
  • Final sale or clearance items marked as non-returnable.

5. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery.

To help us process your request quickly, please include:

  • Order number
  • Customer name
  • Description of the issue
  • Photos of the product
  • Photos of the shipping package
  • Photos showing any damage (if applicable)

Our team will review your request and offer an appropriate solution as soon as possible.

6. Return Authorization

Before returning any item, you must contact our Customer Support Team for return authorization.

Contact Information:

Website

https://fanforge.homes

Email

support@fanforge.homes

Phone

+1 778 440-1476

Failure to obtain return authorization may delay or prevent your refund.

7. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow approximately 5–10 business days for your financial institution to process the refund after it has been issued.

Processing times may vary depending on your bank or payment provider.

8. Exchanges

If you receive a defective or damaged product, we may offer:

  • A replacement item
  • An exchange for an equivalent product
  • A full refund if replacement is unavailable

Replacement requests are subject to inventory availability.

9. Order Cancellation

Orders may be canceled free of charge before they enter processing.

Once an order has been processed or shipped, cancellation may no longer be possible.

If cancellation is unavailable, you may request a return after delivery under this policy.

10. Lost Packages

If your shipment appears to be lost during transit, please contact us immediately.

We will work with the shipping carrier to investigate the shipment and determine the most appropriate resolution, which may include:

  • Replacement shipment
  • Refund
  • Other appropriate assistance

11. Refund Exceptions

Refunds may be partially reduced or denied if returned products:

  • Are incomplete.
  • Show signs of misuse.
  • Have missing components.
  • Are returned outside the eligible return period.
  • Do not meet the requirements outlined in this policy.

12. Late or Missing Refunds

If you have not yet received your refund:

  1. Check your bank account.
  2. Contact your credit card provider.
  3. Contact your bank, as processing times may vary.
  4. If you still have not received your refund, please contact us for assistance.

13. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us.

FanForge

Website: https://fanforge.homes

Email: support@fanforge.homes

Phone: +1 778 440-1476

Business Address:

535 Harbinger Ave
Victoria, BC V8V 4H9
Canada

We value every customer and are committed to resolving return and refund requests fairly, promptly, and professionally.